Privacy Policy – Elyra Dental Center PLLC

Effective Date: 03/10/2026

1. Introduction

Welcome to Elyra Dental Center PLLC (“Elyra Dental Center,” “we,” “our,” or “us”). We are committed to protecting your personal information, including your protected health information (PHI), and maintaining your trust.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://go.elyradental.com
or use our services.

For questions, contact:
info[at]elyradental[dot]com

2. Information We Collect

We collect information you voluntarily provide when you:

  • Schedule appointments
  • Complete forms (online or in-office)
  • Communicate via phone, email, or SMS
  • Receive dental care
  • Personal Information
  • Name
  • Phone number
  • Email address
  • Mailing address
  • Date of birth
  • Insurance details
  • Appointment and treatment information
  • Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This may include:

  • Medical and dental history
  • Diagnoses and treatment records
  • X-rays and clinical notes
  • Insurance and billing records
  • Payment Information

Payments are processed through secure third-party providers. We do not store full credit card details.

3. How We Use Your Information

We use your information to:

  • Provide dental care and treatment
  • Schedule and manage appointments
  • Send appointment reminders and follow-ups
  • Communicate regarding treatment or care
  • Process payments and insurance claims
  • Improve services and patient experience
  • Send marketing communications (only with consent)
  • Comply with legal and healthcare regulations

4. HIPAA Notice (Use & Disclosure of PHI)

We use and disclose your Protected Health Information (PHI) as permitted by HIPAA, including:

Treatment: Coordination of your care

Payment: Billing and insurance processing

Healthcare Operations: Quality improvement, administration

We may also disclose PHI:

When required by law

For public health and safety

To prevent serious threats

With your written authorization when required

We maintain safeguards (administrative, physical, and technical) to protect your PHI.

5. SMS & A2P Messaging Compliance

By providing your phone number and opting in, you consent to receive SMS messages from Elyra Dental Center PLLC, including:

  • Appointment reminders
  • Appointment confirmations
  • Treatment follow-ups
  • Office notifications

SMS Terms:

  • Message frequency varies
  • Message and data rates may apply
  • Reply STOP to opt out
  • Reply HELP for assistance

Data Protection:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes

Information may be shared with subcontractors strictly for operational support (e.g., messaging platforms)

Text messaging opt-in data and consent will never be shared with third parties

6. How We Share Your Information

We only share information when necessary:

With your consent

With HIPAA-compliant service providers (e.g., EHR systems, payment processors, communication platforms)

To comply with legal obligations

To protect safety and rights

All vendors handling PHI are required to sign Business Associate Agreements (BAAs) where applicable.

7. Cookies and Tracking Technologies

We use cookies to enhance your website experience.

Types:

  • Essential cookies (required)
  • Analytics cookies (performance tracking)
  • Functionality cookies (preferences)
  • Advertising cookies (if applicable)

You can disable cookies via browser settings.

8. Social Media Interactions

If you engage with us via social media, we may receive limited public profile data based on your platform settings.

9. Data Retention

We retain:

Personal data as long as necessary for services

Medical records as required by law (often 6+ years or longer depending on state regulations)

10. Data Security

We implement:

Encryption where applicable

Secure storage systems

Access controls and staff training

HIPAA-compliant safeguards

No system is 100% secure, but we take all reasonable precautions.

11. Children’s Privacy

We do not knowingly collect data from minors under 18 without parental or guardian consent.

12. Your Privacy Rights

You have the right to:

  • Access your personal data and PHI
  • Request corrections
  • Request restrictions on certain uses
  • Request confidential communications
  • Withdraw consent for marketing
  • To exercise rights: info[at]elyradental[dot]com

13. California Privacy Rights (CCPA)**

If you are a California resident, you have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Opt out of data sharing (if applicable)
  • We do not sell personal information.

14. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.

15. Contact Us

Elyra Dental Center PLLC
Email: info[at]elyradental[dot]com

Website: https://go.elyradental.com